Salesforce for Manufacturing

The manufacturing industry is in the midst of a sea change; the global business environment has become uncertain and supply chains across the world are disrupted, Salesforce provides the ideal solutions to overcome the challenges of manufacturing organizations.

Innovative Solutions to Enable Manufacturers Stay on the Top of Their Game  

Hassle-free coordination with business and channel partners


  • Ensure seamless on-boarding and de-boarding of partners
  • Get a 360-degree view of channel sales activities
  • Communicate with and extend support to partners in real time
  • Leverage the power of automation to reduce channel selling costs
  • Collaborate seamlessly with partners to execute marketing campaigns




Provide field service of the best quality


  • Enable your service reps get the complete picture of the customer’s problem
  • Empower service personnel by automating assignment of cases to the right rep
  • Deliver real-time omni-channel customer support through any device
  • Monitor customer cases handled by service partners seamlessly
  • Remain connected with customers always with a user-friendly service app




Make the best use of business data to drive growth


  • Predict demand accurately to plan production efficiently
  • Get the big picture of customer requirements in a timely manner
  • Score leads in a quick, highly precise manner
  • Deliver first-rate customer support through AI-powered chatbots
  • Generate detailed analytics reports with little coding




Deliver excellent experiences to customers across channels


  • Provide required information to customers in real time, easily
  • Create customer communities to facilitate smooth exchange of information
  • Develop a user-friendly portal to ensure seamless customer self-service
  • Ensure consistent, high-quality experiences across all customer channels
  • Deliver personalized customer interactions leading to high levels of engagement





Solunus - Trusted Salesforce Partner for Manufacturers

Over the years, Solunus has helped several manufacturers unleash the power of Salesforce to achieve rapid growth and ensure delighted clientele. Our uncompromising emphasis on understanding the needs of manufacturing companies enables us to develop the perfect Salesforce solutions.

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Advisory

Work with a highly experienced team to identify opportunities for enhancing efficiency and growth

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Integration

Leverage Mulesoft and Application Programming Interfaces (APIs) to integrate data with Salesforce

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Roadmap

Come up with a comprehensive work plan that empowers you to reach your revenue goals

Migration

Migrate data in your legacy system to Salesforce very easily, with zero disruption to your business

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Implementation

Configure the Salesforce solution, test it comprehensively and provide high-quality training

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Support

Ensure you make optimal use of system capacity and enjoy high levels of flexibility

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Cloud-based Solutions to Maximize Revenues of Manufacturers

Home > Industries We Serve > Salesforce for Manufacturing

CRM Life Cycle Adapted to Help Manufacturers Leverage Salesforce

A good understanding of the CRM life cycle helps manufacturing companies track their relationship with customers at every stage, thereby facilitating excellent experiences at all touchpoints. Many companies rely on the CRM lifecycle comprising of 5 stages viz. discovery, sales, fulfillment, service and rediscovery. At Solunus, we have adapted this 5-stage CRM cycle to meet the unique needs of the manufacturing sector and help them leverage Salesforce to smoothly complete the lifecycle. Most manufacturers use Salesforce to execute a few phases of the life cycle using Salesforce but find it hard to complete all phases using the innovative platform. We help overcome this problem and enable manufacturing firms to harness the power of Salesforce to implement all phases of the CRM life cycle seamlessly.

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Image by Clayton Cardinalli

What Manufacturers Can Expect from Solunus

At Solunus, we empower manufacturers to fully harness the immense power of Salesforce to delight their customers and cement their customer relationships. We help you:

01

Accelerate the execution of the sales cycle

02

Enable complete visibility of all customer activities

03

Get the big picture of all sales opportunities

04

Provide highly personalized services to customers

05

Share the right information with customers in a timely manner

Decisive Competitive Edge with Our Innovative Solutions

70%

90%

60%

Growth in Work Order Processing Efficiencies

of Customer Complaints Are Resolved on the First Contact

Reduction in Manual Processing of Tasks

360°

View of Operational and Sales Data

47%

Increase in Productivity of Service Reps

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Case Study

Empowering a Manufacturing Firm Enhance Efficiency with a Custom App

Get All the Information You Need to Maximize Manufacturing Productivity and Revenues