Accelerate your Service Delivery and Boost Your Customer Experience

Deliver excellent on-site services and improve your first-time fix rates

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Poor customer experience jeopardizes your business performance, soils your reputation, diminishes your sales, and even leaves you at the brink of losing your customers and employees in your organization. Lack of workforce visibility, manual work order administration, and inefficient inventory management are just a few factors that contribute to poor customer experience which you want to avoid at all costs.

To counter these challenges, Salesforce has introduced Field Service Lightning (FSL) that brings together the three important elements of on-field service for businesses, viz-a-viz, customers, product/service, and workforce in one platform. With Salesforce FSL in your arsenal, you can be sure of providing exceptional on-site services to your customers and boost your business credibility in real-time.

Salesforce FSL Features

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Effortless Work Order Administration

Simplify your work order creation and administration within Salesforce easily.

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Field Service Analytics

Unlock customer insights with field service analytics and enhance your SLA compliance tracking easily.

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Seamless Appointment Scheduling

Simplify and streamline scheduling with Dispatcher Console.

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Mobile Access

Revolutionize your field operations with FSLs mobile app empowering your reps to view work orders, verify customer information, and update ticket status in real-time.

Benefits of Salesforce FSL for your Business

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Improved Customer Experience

Streamline all your customer-first process with Salesforce FSL integration and elevate your customer experience.

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Mobile Access

Empower your Field Service Technicians with FSLs Mobile applications so they can view, verify, and update work orders in real time.

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Customizable

Personalize your FSL tailored to your business needs and integrate into Salesforce org seamlessly.

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Increased Efficiency

Get a comprehensive view of your workforce management so you can identify potential issues and trends early and optimize them.

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Inventory control

Get enhanced visibility of your business assets as you leverage FSLs inventory control feature in real time to assess your costs and analyze profitability.

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Salesforce FSL Cloud Solutions

cloud-solution Advisory Service

We provide custom advisory services to maximize your Salesforce FSL Cloud potential. Our team of certified Salesforce experts ensures that your business gets optimal ROI with our tailored effective strategies while mitigating risks seamlessly.

cloud-solution Implementation Service

Our seasoned Salesforce FSL Implementation consultants will assist you in harnessing the full potential of Salesforce and foster lasting relationships with your customers and maximizing your return on investment.

cloud-solution Integration Service

We address your Salesforce integration needs, streamline data flow across diverse IT systems using cutting-edge middleware and custom APIs for cost-effective and seamless solutions. Salesforce Our consultants help you use data for valuable business insights, contributing to your success.

cloud-solution Managed Service

We provide 24/7 Salesforce Managed Services to enhance your Salesforce system for customer satisfaction. Our experts focus on cost-effective solutions, offering comprehensive support to improve system performance and maximize your IT investment.

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FAQs

Salesforce Field Service Lightning is a powerful product within Salesforce ecosystem that is designed to seamlessly connect your customers, workforce, and business products on a unified platform, helping you deliver exceptional on-site services. Additionally, it empowers customer support teams to intelligently delegate work to Field Service technicians and monitor their activities in real-time.

Salesforce FSL optimizes crucial business processes that directly influence customer experience that include appointment scheduling, inventory management, and word order administration empowering your field technicians to foster stronger customer relationships.

Yes, Salesforce FSL can be customized to suit your unique business needs and can be seamlessly integrated with the rest of the Salesforce platform.

Salesforce FSL offers businesses a dedicated mobile application with all the FSL features that allows your technicians to view work orders and service appointments, verify customer information, and update work order status in real-time letting them manage timesheets appropriately and enrich customer experience.