Helping a Pharmaceutical Consortium Make the Best Use of Sales and Community Cloud

Our Solutions

  • We configured and implemented Sales Cloud and Community Cloud

  • Our team digitalized the consortium‘s processes using Salesforce

  • We also automated the entire bid process (from creation to closure)

  • Our specialists developed an effective system to maintain historical data for seamless audits

  • We created real-time reports and dashboards

  • Our experts configured role-based authorizations to bid organizers, member organizations and suppliers

Helping a Pharmaceutical Consortium Make the Best Use of Sales and Community Cloud

Client Challenges

  • No CRM application; all buying activities were carried out using MS-Excel

  • Manual execution of tasks made the purchasing process time consuming

  • Ineffective coordination and poor communication between stakeholders

  • Poor analytics and forecasting capabilities

  • No visibility of the bid process

  • Real-time reporting capabilities were absent

Business Outcomes

  • A 90% reduction in manual, spreadsheet-based processing

  • An 80% reduction in bid processing time

  • Real-time collaboration between members of the consortium and suppliers

  • 360-degree view of the bid process

  • 100% visibility of order fulfillment data to all stakeholders

  • A 40% increase in the performance of users

  • Improved data quality and user experience

  • Better decisions backed by clean data

Conclusion

Successful Implementation of Sales Cloud and Community Cloud Eliminates Data Visibility Issues, Resulting in a 360-degree View of the Buying Process and an 80% Reduction in Bid Processing Time