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Make the Best Use of Salesforce Service Cloud to Delight Customers

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Salesforce Service Cloud Services

Salesforce Service Cloud

Solunus Helps Use Salesforce Service Cloud to Provide Excellent Customer Support

Salesforce Service Cloud is a robust application that enables you to provide timely solutions to the problems faced by your clients. The novel customer service platform uses state-of-the-art technologies that help you effectively reach your clients and deliver top-notch customer support. Salesforce Service Cloud empowers you to get a 360° view of your clients’ problems to provide the perfect solutions.

At Solunus, we enable you to harness the innovative features of Salesforce Service Cloud. Our team helps re-engineer your customer support processes and deliver top-notch training to your people on the powerful customer service platform. We also integrate Service Cloud with various IT systems and ensure the Salesforce application is always up and running, allowing you to provide delightful customer service 24/7.

Key Features of Salesforce Service Cloud Solutions

Salesforce Service Cloud is power-packed with various features that help you provide the best solutions to your customers’ challenges efficiently and cost-effectively. The Salesforce application allows you to:

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Provide the right solutions faster by ensuring complete visibility into the context of each problem and details of each client interaction

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Ensure quick responses to posts of clients on social networking platforms such as Twitter, Facebook, Instagram and so on

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Make customer service smarter by automating the assignment of cases to the rep with the right skills to resolve them

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Allow reps to focus on complex customer issues by automating the resolution of commonly-faced problems

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Facilitate seamless Computer-telephony-integration; enable agents to log notes instantaneously when a customer calls

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Be fully prepared when clients connect with your organization by providing easy access to all past communications

Benefits of Using Salesforce Service Cloud

Salesforce Service Cloud empowers firms to deliver faster and more delightful services to their clients. The expert Salesforce Service Cloud consultants at Solunus help you integrate the customer support platform with various other IT systems and make the best use of the solution to improve your customer service operations. Here’re some of the benefits of using the Salesforce product.

32%

25%

30%

32%

   Approximate Growth in Customer Satisfaction

Average Reduction in Customer Support Expenditure

Mean Improvement in Customer Retention Levels

Approximate Increase in Service Rep Efficiency

Note: The above figures are approximations based on reports published by Salesforce

Innovative Service Cloud Solutions to Deliver Delightful Customer Support

Lightning Service Console

Case Management

Service Cloud Voice

Knowledge Base

Telephony Integration

Omni-channel Routing

Service Analytics

Service Process and Automation

Visual Remote Assistant

Social Customer Service

Account and Contact Management

Asset and Order Management

Why You Should Partner with Solunus to Make the Best Use of Salesforce Service Cloud

Salesforce Service Cloud is a cloud-based customer service solution that helps companies deliver faster and more personalized services to their clients. Solunus, a leading provider of Salesforce services, helps you make the best use of Salesforce Service Cloud to improve your customer service operations.

Why Salesforce Service Cloud?
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Case Study

Empowering a Manufacturing Company with Remedyforce (Service Cloud)

GrowthWords – The Solunus Blog

Frequently-asked Questions (FAQs)