Harness the Most Complete Customer Success Platform
- Automate case assignment to the best-qualified agent
- Customize Service Cloud to reflect your business processes easily
- Get the full context of your cases in a chronological timeline
- Accelerate email responses using pre-written templates
- Listen and respond to customers across a variety of social channels
- Route social cases to the right agents using keywords and classifiers
- Gain a comprehensive picture of your customers before responding
- Automatically route cases, leads, or any work, to the right employee
- Automatically route work based on business priorities
- Gain visibility and access into operational insights
- Empower your agents to deliver world-class service with a 360-degree view
- Anticipate customer needs based upon their purchasing history
- Simplify the service agents’ experience with intuitive dashboards
