Service Cloud

Harness the Most Complete Customer Success Platform

  • Automate case assignment to the best-qualified agent
  • Customize Service Cloud to reflect your business processes easily
  • Get the full context of your cases in a chronological timeline
  • Accelerate email responses using pre-written templates
  • Listen and respond to customers across a variety of social channels
  • Route social cases to the right agents using keywords and classifiers
  • Gain a comprehensive picture of your customers before responding
  • Automatically route cases, leads, or any work, to the right employee
  • Automatically route work based on business priorities
  • Gain visibility and access into operational insights
  • Empower your agents to deliver world-class service with a 360-degree view
  • Anticipate customer needs based upon their purchasing history
  • Simplify the service agents’ experience with intuitive dashboards