What happened at Dreamforce 2019: Keynotes and Announcements

Now that the Dreamforce’19 has come to an end let’s delve into the exciting parts of the event that hooked the audience. This year’s Dreamforce with 2700+ sessions attracted 13M+ online viewers and 171K registered guests. That’s a lot!

Global leaders from public and private sector along with politicians, artists, journalists, sportspeople came together at Dreamforce for keynotes, fireside chats, and panels.

This year witnessed the most sustainable Dreamforce ever. There were recycling volunteers, green transportation, sustainable packaging that conserved 100K single-use plastic bottles and 9M gallons of water. This puts emphasis on the sustainable development goals that Salesforce is laser-focused.

Salesforce pledges 1% and over 20 years of giving back; they were successful in adding 9K+ companies to the group. Till date, Salesforce gave back – 1% time (4.5M volunteer hours), 1% equity ($310M+ grants), and 1% product (45K+ non-profit partners).

Salesforce claims for affordable and clean energy – 100% renewable energy by the financial year 2022, Net-zero emissions, Carbon neutral Cloud, Set up Coalition. It pledges to America’s Workers 1M jobs.

Dreamforce’19 had some really big announcements that made heads turn. It also highlighted its partnership with strategic technology partners – Microsoft, IBM, Apple, AWS, Hewlett Packard Enterprise, Google, Alibaba Group, Cisco, and Dell.

Let’s see some of the interesting partnerships and what can be expected out of them.

‘Holy Grail’ connecting companies and customers – Customer 360 Truth

Salesforce introduced Customer 360 Truth, a platform that brings together the historically fragmented customer experiences into a single truth. It unifies all of the data touchpoints to build a single source of truth about the customer.

Salesforce illustrated the application of Customer 360 Truth is the Sales, Service, Marketing, and Commerce Platforms. Customers might not want to know how your company is divided into Sales, Marketing, and Service teams but would connect with you as a brand, and that’s what is expected of your business. Quot