Two Significant Features of Field Service Lightning Dispatcher Console & Mobile App
If you're in the business of servicing customers or managing field operations, you'll need a reliable field service lightning dispatcher console and mobile app. In this article, we'll take a look at some of the most significant features of these two tools, and explain why they are so important. We'll also give you a brief overview of the different types of field service dispatchers, and explain which one is right for you. So read on to learn more about these important tools!
Salesforce is the most powerful and versatile technology used by businesses today. With over 100,000 customers, it’s one integrated customer relationship management platform that gives all your internal departments a single view of the customer. And that’s possible with its several cloud products - Commerce Cloud, Sales Cloud, Service Cloud, Data Cloud, Marketing Cloud, Community Cloud, Analytics Cloud, App Cloud, and IoT.
For field service management, Salesforce has extended its services through Salesforce Field Service Lightning. Though there are other field service solutions on AppExchange to address field service management needs, Salesforce’s robust product FSL has everything your team needs to manage complex logistics and onsite operations effectively.
Field service management, at its core, is a system that keeps track of all components in a company’s field operations like inventory management, customer portals, vehicle tracking, customer information, scheduling and more. Its role is very significant in many businesses, especially those that are dependent on mobile workers or contractors working outside the office. Some of the prominent businesses include HVAC, construction, solar panel installation, property management, electrical works and more. FSL effectively brings all the fragmented and unorganized parts together.
FSL is a single platform where we can connect all our workforce, products and customers to deliver a better onsite service. Coordinating field operations—including scheduling service appointments, dispatching mobile workers and equipment and tracking vehicle locations, product stock and appointment status is nearly impossible without an automated system. Thank goodness, we have FSL!
FSL works with Service Cloud, adding functionality for dispatching, monitoring and reporting field service representatives' activities. FSL supports different areas like case management, territory management, version control, dispatching and mobile application.
The two major features that make field service easy and flexible are Dispatcher Console and FSL Mobile Application.