Customized Data Governance Solution for a Leading Retail Company (Case Study)

Most large companies generate enormous volumes of customer and business data, and this calls for a robust data governance mechanism. An effective data management system enables the companies to have seamless access to timely and actionable data, optimize data-related costs and meet statutory obligations.

Unfortunately, many corporate behemoths lack the processes and the tools needed to ensure good data governance, resulting in poor quality of data. This can lead to huge financial losses. A study by Gartner shows poor data quality results in a loss of $15 million per year, on an average.

Read on to know how we enabled a leading retail organization to enhance its data handling efficiencies, thereby improving its operations and leading to a substantial reduction in its data storage expenditures.

About the Client

The client is one of the largest retail organizations in the world, headquartered in Brussels, Belgium, with a wide network of stores spread across the European Union (EU).

Project Overview

The client uses Salesforce and wanted us to develop an effective solution to deal with the problems posed by massive volumes of data in their Salesforce database. They also had problems complying with the General Data Protection Regulation (GDPR) and ensuring safe Org2Org data transfers.

Challenges Faced by the Client

• The client added several thousand data records to their Salesforce system each day, leading to a steep increase in data storage costs

• They were not able to comply with various provisions of GDPR, resulting in a notice being issued by regulatory authorities.

• The huge volume of data resulted in data-handling inefficiencies; a lot of time was needed to manage the data

• The client also suffered from poor data quality, resulting from a multitude of duplicate customer records

• They were not able to ensure data safety during Org2Org transfers; this often resulted in the loss of precious data

Solution Provided by Solunus

We came up with a customized solution, which centered on the implementation of ArchiveIt, a robust data governance solution built for the Salesforce platform. Our solution also included the following.

Development of a Highly Efficient Data-quality Framework

The framework utilized ArchiveIt’s powerful data deduplication capabilities to eliminate redundant records from the Salesforce system, ensuring clean data.

Creation of a Seamless Automated Data Archiving and Purging System

The client’s data team could use the system to identify and purge data records that were not needed, resulting in a considerable reduction in the volume of information stored in the database.

Setting Up a Robust Mechanism to Facilitate Regulatory Compliance

The mechanism relies on the innovative features of ArchiveIt, which allow the tool’s users to store data in the country of its origin and meet other provisions of the GDPR.

Implementation of a Process to Ensure Safety of Data During Org2Org Transfers

The customer could create a copy of data in an org before transferring it to another org, resulting in the ability to retrieve the data, in case it is lost.

Business Results

• 90% reduction in data storage costs

• 100% compliance with GDPR

• 70% cut in data-handling time

What to Expect by Partnering with Solunus?

• Access to unparalleled Salesforce data expertise.

• Personalized solutions catering to your unique data requirements.

• Services of a highly skilled team that has helped several companies in various sectors.

• Cutting-edge cloud-based data management solutions that provide the best ROI.

About Solunus

Solunus is a dedicated Salesforce partner organization, headquartered in Dallas, Texas. Our unrelenting focus on comprehending the unique needs of our clients coupled with our unrivaled expertise of the Salesforce platform enables us to deliver the perfect solutions that create the best value.

Note: ArchiveIt is the flagship product of Workbox. The marketing, implementation and managed services of the product are handled by Solunus.