We all know effective field service management goes a long way in providing delightful customer service. No matter what your industry is, a robust field service management system will play a key role in augmenting efficiency and facilitates seamless remote data collection.
One of the most widely used software solutions to manage the activities of technicians and customer service representatives on the field is Salesforce Field Service. Known earlier as Salesforce Field Service Lightning (FSL), the novel tool helps you generate work orders effortlessly from other objects in your Salesforce system. It also enables you to create optimal schedules by automating assignment of customer tickets based on time, skill set and location. The rich AI-enabled abilities of the tool help improve first-time resolution rates significantly.
Here's an interesting infographic that shares 5 best practices of using Salesforce Field Service.
As you can see, the five best practices listed above go a long way in helping you use Salesforce Field Service with high efficacy. At Solunus, we work with you to enable you to fully leverage the powerful features of this solution to meet your field service needs. Our rich experience in serving companies of different sizes across the industry spectrum coupled with a strong focus on comprehending your specific needs allows us to design the ideal solution to meet the needs.
Hope you liked this post. How do you use Salesforce Field Service? We’d love to know.
Solunus is a dedicated Salesforce partner organization, headquartered in Dallas, Texas. Our unrelenting focus on comprehending the unique needs of our clients coupled with our unrivaled expertise of the Salesforce platform enables us to deliver the perfect solutions that create the best value for IT and business analytics firms.