Resolving Data Access Issues Using Salesforce Lightning Web Components (Case Study)

It is common knowledge proper access to business data goes a long way in enabling business success; it ensures visibility of operations and helps make the right decisions, without delays. Unfortunately, several organizations face issues in providing hassle-free access to data, which impedes their ability to take appropriate, timely measures to respond to market situations. This problem can be overcome by using Salesforce Lightning Web Components. The novel solution enables organizations use the latest web functionalities and constructs to provide required information seamlessly.

Today, we will see how Solunus helped a leading IT company to resolve its data visibility issues and ensure all needed information is available at the fingertips of its employees, using Salesforce Lightning Web Components.

About the Client

The client is a well-known IT services organization, headquartered in Navi Mumbai, Maharashtra, India. They provide intelligent automation solutions to companies in multiple sectors, across the world. The company reported a revenue of more than 845 million USD in 2020.

Project Overview

The customer approached us to develop a solution to enable an easily accessible organizational data repository. They also wanted us to help overcome performance issues with Salesforce Lightning and get a 360-degree view of their marketing and sales operations.

Challenges Faced by the Client

• Employees of the client could not access all needed information at a single location

• People of the IT company faced issues with certain key, complex Salesforce Lightning components

• They were having various issues using buttons on the Salesforce Lightning interface

• The organization suffered from poor data visibility that impacted its decision-making abilities

How Solunus Helped Resolve the Challenges

As part of our tailor-made solution, we enabled the client to replace the existing Salesforce Lightning Components with Salesforce Lightning Web Components. The solution also included the following.

Setting Up a Central Repository of Business Data

Our experts worked with the IT organization’s team to create a repository of data. The repository went a long way in facilitating hassle-free, real-time access to required business data, empowering client teams make data-driven decisions.

Development of a Toggle Switch to Turn Button On and Off Easily

We created a toggle switch that could be used to turn the buttons on the client’s Salesforce system user interface with minimal effort. The switch went a long way in enabling users to operate the system without any problems.

Business Results

• 90% Reduction in the Effort Needed to Access Information

• 32% Increase in the Performance of Key Salesforce Components

• 45% Growth in the Salesforce System User Satisfaction Levels