Salesforce is one of the most widely used Customer Relationship Management (CRM) systems in the world. This enterprise suite of applications goes a long way in enhancing the productivity of companies and helps them build strong relationships with their clients by ensuring excellent customer satisfaction. Unfortunately, some Salesforce-using organizations are unable to make the best use of the rich features of this CRM powerhouse, due to various reasons such as poor implementation, lack of adequate end-user training and so on.
Today, we will see how we enabled a reputed staffing firm to fully harness the capabilities of its existing Salesforce system to drive productivity and growth.
About the Client
The client is a leading provider of talent-spotting services to technology firms in Europe and North America, based in San Francisco, California. The company has been helping organizations in the high-tech sector hire the best talent for the last two decades.
The customer wanted us to develop a solution that would enable them to make the best use of their Salesforce system. They also sought our help in enhancing the efficiency of their document-generating capabilities.
Challenges Faced by the Client
The customer was unable to generate contract documents using Salesforce
They were unable to auto-populate data in desired fields from certain objects
The staffing firm needed to add two new fields to the invoice template and auto-populate each of these fields with a third of the invoice amount, but was unable to do so
Their sales reps were facing issues in updating invoices in the Salesforce system
How Solunus Resolved the Client’s Challenges
As part of our customized solution, we implemented Salesforce CRM. The solution also included the following.
Modifications to the Salesforce System Code
We made several modifications to the code of the customer’s Salesforce system to add new functionality as desired by them.
Setting Up a Mechanism to Capture Data from Certain Specified Objects
Our experts worked with the client to come up with a mechanism that helped them capture data from any object, easily, with just a few clicks.
Tweaks to the Settings of Invoice Fields
We made many tweaks to the settings of the fields on the invoice template to add the two new fields as needed by the client and auto-populate each of these fields with a third of the invoice amount.
80% Improvement in User Satisfaction
40% Growth in Productivity
34% Increase in Profits
What Staffing Firms Can Expect by Partnering with Solunus
Segregate candidates effectively for seamless shortlisting
Enable complete visibility of the recruitment process
Ensure zero loss of candidates’ information
Generate hiring data reports in a hassle-free manner
Make the recruitment cycle considerably shorter
Solunus is a dedicated Salesforce partner organization, headquartered in Dallas, Texas. Our unrelenting focus on comprehending the unique needs of our clients coupled with our unrivaled expertise of the Salesforce platform enable us to deliver the perfect solutions that create the best value.