Enhancing Document-generating Efficiency Using Salesforce (Case Study)


Salesforce is one of the most widely used Customer Relationship Management (CRM) systems in the world. This enterprise suite of applications goes a long way in enhancing the productivity of companies and helps them build strong relationships with their clients by ensuring excellent customer satisfaction. Unfortunately, some Salesforce-using organizations are unable to make the best use of the rich features of this CRM powerhouse, due to various reasons such as poor implementation, lack of adequate end-user training and so on.


Today, we will see how we enabled a reputed staffing firm to fully harness the capabilities of its existing Salesforce system to drive productivity and growth.


About the Client

The client is a leading provider of talent-spotting services to technology firms in Europe and North America, based in San Francisco, California. The company has been helping organizations in the high-tech sector hire the best talent for the last two decades.


Project Overview

The customer wanted us to develop a solution that would enable them to make the best use of their Salesforce system. They also sought our help in enhancing the efficiency of their document-generating capabilities.


Challenges Faced by the Client

  • The customer was unable to generate contract documents using Salesforce

  • They were unable to auto-populate data in desired fields from certain objects

  • The staffing firm needed to add two new fields to the invoice template and auto-populate each of these fields with a third of the invoice amount, but was unable to do so

  • Their sales reps were facing issues in updating invoices in the Salesforce system

How Solunus Resolved the Client’s Challenges

As part of our customized solution, we implemented Salesforce CRM. The solution also included the following.


Modifications to the Salesforce System Code

We made several modifications to the code of the customer’s Salesforce system to add new functionality as desired by them.


Setting Up a Mechanism to Capture Data from Certain Specified Objects

Our experts worked with the client to come up with a mechanism that helped them capture data from any object, easily, with just a few clicks.


Tweaks to the Settings of Invoice Fields

We made many tweaks to the settings of the fields on the invoice template to add the two new fields as needed by the client and auto-populate each of these fields with a third of the invoice amount.


Business Results

  • 80% Improvement in User Satisfaction

  • 40% Growth in Productivity

  • 34% Increase in Profits

What Staffing Firms Can Expect by Partnering with Solunus

  • Segregate candidates effectively for seamless shortlisting

  • Enable complete visibility of the recruitment process

  • Ensure zero loss of candidates’ information

  • Generate hiring data reports in a hassle-free manner

  • Make the recruitment cycle considerably shorter

About Solunus

Solunus is a dedicated Salesforce partner organization, headquartered in Dallas, Texas. Our unrelenting focus on comprehending the unique needs of our clients coupled with our unrivaled expertise of the Salesforce platform enable us to deliver the perfect solutions that create the best value.

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