Impact of ChatGPT on Salesforce Developers

Check out this insightful post to know whether ChatGPT, a sensational AI-powered paradigm, is truly a game changer in the Salesforce world.

Niels Bohr, the eminent physicist, once remarked it’s hard to predict, especially the future, and rightly so. Groundbreaking technological paradigms powered by Artificial Intelligence (AI) are evolving at a breakneck pace, opening up new possibilities that one could hardly imagine just a few years ago. One of the revolutionary AI-enabled developments that has the power to dramatically transform the world of technology and business is ChatGPT. Today, we’ll see what ChatGPT is all about and its implications for the Salesforce ecosystem.

What Is ChatGPT?

ChatGPT is an AI-empowered chatbot that leverages state-of-the-art Natural Language Processing (NLP) technologies to interact with people using simple language. The novel paradigm can understand languages we speak such as English and create detailed, impressive-looking text.

Sam Altman, the Chief Executive Officer (CEO) of OpenAI, the organization behind the development of ChatGPT, recently said the chatbot’s capabilities are fairly limited and it would be a mistake to believe it is fully reliable. Mr. Altman also pointed out significant amount of work needs to be done to make the application more robust and dependable.

While the statements of Mr. Altman may downplay the immense potential of ChatGPT, there is no doubt it’s a radical technological paradigm. As a matter of fact, the NLP-based tool may have even written an article such as this and you would not even know it was the work of a software application.

How Does ChatGPT Work?

Users need to type a request, very similar to a search query in Google, but using long sentences like you’d converse with a person. The chatbot answers the request and provides the required information in such a manner as if it is a human being. It’s important to note ChatGPT is not creating new content but utilizing enormous volumes of information available on the web to provide a coherent response.

If you type a clear, properly-structured request, the results will be even more accurate. You should bear in mind ChatGPT is not 100% precise. You also need to be able to comprehend the issue you’re trying to resolve and verify the response provided by the tool. But, having said this, ChatGPT will prove to be a very useful digital assistant.

We put the AI-powered application to test by typing in 3 requests.

Request 1 – Tell us the story of Salesforce and the vision of its founder

I was amazed by the high quality of the response provided. Although the word would was repeated multiple times in the second paragraph of the answer, it was indeed an excellent job by the chatbot, considering it is still in its early stages.

Request 2 – Write an Apex trigger to create an opportunity on account creation in Salesforce

A pretty good work by the AI-powered tool.