One of the major problems faced by many large companies across the world is ensuring the security of customer data; these business organizations generate massive volumes of customer data and this calls for the development of a robust framework to ensure data safety, and thereby, prevent its theft and/or misuse.
Unfortunately, many companies do not have requisite data management processes and policies in place that secure their customer data. This can lead to data larceny, resulting in the imposition of huge penalties by regulatory bodies and loss of hard-earned reputation.
Today, we will see how we enabled one of the largest car rental companies in North America secure its customer information, perform data testing in a safe, effective manner and enhance productivity significantly.
About the Client
The client is a renowned car rental organization, headquartered in Seattle, Washington, with operations spread across the USA and Canada.
The customer uses Salesforce and wanted us to develop an effective solution to ensure the anonymity of data pertaining to its customers, as required by law. They also faced problems with testing data and low productivity due to the manual handling of data.
Challenges Faced by the Client
The customer had problems in ensuring confidentiality of their customer data. This resulted in the company facing the ire of regulators
The car rental firm was sending e-mails accidentally to customers, while testing data
They had no automated data testing process leading to considerable loss of precious time
The client also suffered from low data-management efficiency, and this was impacting its ability to take the right, timely decisions
They were unable to audit data as per their specific needs
How Solunus Helped Resolve the Client’s Challenges
We implemented ArchiveIt, a powerful, point-and-click Salesforce data governance solution. Our experts also helped the car rental giant develop the following.
A Highly Effective Data Security Model
We developed a system to anonymize customer data records, enabling the client to protect the data and meet applicable regulatory norms.
A Robust Automated Data Testing Process
Our experts worked with the car rental organization’s IT team to automate their data testing activities with a high level of efficacy. We ensured no customer information was lost or e-mails were sent during data tests.
An Efficient System to Automate Data Governance
We enabled the customer to come up with an effective automated data governance framework. The framework allowed the organization to archive or purge data seamlessly, ensuring only essential information was stored in its database, thereby improving data management efficiency.
An Efficacious Framework to Carry Out Data Audits
Our specialists came up with a mechanism to perform data audits effectively, with minimal effort; the mechanism also helped the company cut the time needed to audit data significantly. We also helped the car rental company retrieve historical data without hassles.
500,000 Data Records Were Made Anonymous in a Week
80% Improvement in Data-auditing Efficacy
73% Reduction in Data-handling Time
What to Expect by Partnering with Solunus?
Access to unparalleled Salesforce data expertise
Personalized solutions catering to your unique data requirements
Services of a highly skilled team that has helped several companies in various sectors
Cutting-edge cloud-based data management solutions that provide the best ROI
Solunus is a dedicated Salesforce partner organization, headquartered in Dallas, Texas. Our unrelenting focus on comprehending the unique needs of our clients coupled with our unrivaled expertise of the Salesforce platform enables us to deliver the perfect solutions that create the best value.
Note: ArchiveIt is the flagship product of Workbox. The marketing, implementation and managed services of the product are handled by Solunus.