We all know proper quality of data and good visibility of operations play a key role in helping a business chart the path to success. Unfortunately, many companies do not have proper systems in place to access high quality data and get a comprehensive, real-time view of their business activities. This, in turn, affects their ability to take the right decisions, without delay.
Read on to find out how Solunus helped a multinational manufacturer enjoy data of high quality and get the big picture of their business operations by developing a customized application.
About the Client
The client is a 95-year old manufacturer of air-conditioners, based in Minneapolis, MN. They are a world-leading player in the HVAC sector with operations spread across more than 150 countries. The company has an annual revenue of more than $20 billion.
The company approached us to develop an effective solution that would help them resolve their data quality problems. They also wanted us to develop a system to provide real-time business insights and reduce document processing errors.
Challenges Faced by the Client
The client’s Factory Price Authorization (FPA) system is housed in an AAH database, and this created various business visibility problems
The manufacturer suffered from data of very poor quality
They incurred financial losses because of frequent typos while filling the details
There was no mechanism to verify the accuracy of dollar amounts
The customer was unable to attach supporting documentation to reports
Their internal notes were prone to errors as they were entered in free text fields
Solution Provided by Solunus
As part of our solution for the manufacturer, we developed a customized Salesforce-powered app and implemented a robust approval process to streamline the FPA system. Our team set up a mechanism to freeze the pricing data, once approved by concerned managers. Our solution also included the following.
Development of a System to Help Clients Export Reports as PDFs
Our experts worked with the client to develop a system that allowed their users to export data reports in the PDF format. This made access to data easier, as the reports could be viewed on any system, even if it’s not connected to Salesforce.
Streamlining the FPA and Quote-generating Processes
We streamlined the manufacturing company’s FPA and quote-generating processes to meet their evolving needs. As a result, the organization can generate customized quotes, perfectly tailored to specific requirements of clients.
100% Visibility of Business Operations
90% Improvement in Data Quality
45% Increase in Quoting Efficiency
What to Expect by Partnering with Solunus?
70% Increase in Work Order Processing Efficiencies
60% Reduction in Manual Processing of Tasks
360° View of Operational and Sales Data
90% of Customer Complaints Are Resolved on the First Contact
47% Increase in Productivity of Service Reps
Solunus is a dedicated Salesforce partner organization, headquartered in Dallas, Texas. Our unrelenting focus on comprehending the unique needs of our clients coupled with our unrivaled expertise of the Salesforce platform enable us to deliver the perfect solutions that create the best value.