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Harness Salesforce’s Vaccine Management Solution to Win the War on COVID-19

01 Feb

It is no exaggeration to say the global vaccination program to combat COVID-19 is the most monumental program in the history of mankind – researchers across the globe strove hard for several months to develop an effective solution to defeat the pandemic. Thanks to their relentless efforts, the world today has several vaccines to fight the COVID-19 virus.

The efforts of the scientific fraternity will truly bear fruit only when the vaccination initiatives launched by various nations are effectively executed. However, various challenges confront governments and healthcare institutions in implementing this mammoth program to end the pandemic. Some of the key challenges include the following. 

  • Issuing notifications to the public about the vaccination program
  • Obtaining a 360° view of the vaccination program in real-time to make the right decisions
  • Ensuring seamless management of vaccine inventories by facilitating smooth supply chains
  • Overcoming the problems in scheduling vaccination appointments; this includes the delicate task of prioritizing members of communities who are more vulnerable to the COVID-19 virus
  • Administering the vaccine in a safe, hassle-free environment  
  • Overseeing the after-effects of the vaccination program effectively  

How can these problems be overcome? What does it take to ensure the success of this massive program? The answer – a robust solution that enables authorities to use vaccine-management-related data in a reliable, timely manner. Today, we will see how Salesforce Vaccine Cloud helps resolve the problems encountered in the onerous task.

Ensure notifications about the vaccination are issued properly

Effective dissemination of information is critical to the success of programs involving the society at large, and the anti-COVID-19 vaccination program is no exception. People expect and need to be provided information about the vaccination program. This can be a daunting task, especially in countries with huge populations such as India; reaching out to millions of people with the right information at the right time can be very hard, if not impossible.

This problem can be resolved using Salesforce Vaccine Cloud. The innovative product can be used to provide notifications to people, efficiently, in a cost-effective way, across various channels. For example, the Salesforce vaccine-management solution can be used to inform people when to visit a local healthcare facility to get vaccinated, over e-mail and through SMS. Many countries, including India, have developed mobile apps to provide vaccination-related information to their citizens; the Salesforce solution can be used to provide the information and issue notifications and alerts pertaining to vaccination schedules, through the apps.

Get a comprehensive, real-time view of the vaccination program

Healthcare authorities need an integrated platform that provides them a holistic picture of vaccination management data to take appropriate decisions, without delays, to ensure smooth execution of the pandemic-eradication drive.   

This requirement can be met using Salesforce Vaccine Cloud. The product can be used to generate the big picture of the vaccination initiative, in real time, enabling decision makers to take the right steps. For instance, authorities at the vaccination command center in a state capital can keep themselves informed of the number of people vaccinated at each community healthcare center, on a real-time basis, and arrange for timely supply of the vaccines and related materials. More about this in a moment.

Manage vaccine inventories very efficiently

One of the major concerns of governments and healthcare authorities is ensuring timely availability of vaccines and equipment used to administer the vaccines such as syringes and needles, to prevent delays and implement the program to eliminate COVID-19 smoothly.

Salesforce Vaccine Cloud helps the authorities to handle vaccine inventories with high levels of efficacy. The solution facilitates easy integration of population-related data with vaccination schedules to determine the number of vaccine doses for each geographic unit (such a city or a county). Likewise, the Salesforce solution helps collect and analyze information pertaining to batch numbers of vaccine lots, places of storage, expiration dates and refrigeration infrastructure. This information will go a long way in coming with the right inventory management plan to make the vaccination program a grand success.

Use relevant data to schedule vaccination appointments

Scheduling appointments for anti-COVID vaccination rapidly in an effective manner can be difficult because of the problems in identifying the members of the society who are at a greater risk of getting infected by the virus. As large numbers of people register with health authorities to get vaccinated, a colossal amount of data is generated; this data needs to be analyzed to identify people who are more vulnerable, so that they can be vaccinated before others.

This challenge can be overcome using Salesforce Vaccine Cloud. The solution helps the authorities to screen the data to identify people at high risk, based on various parameters such as age, weight and other physical and clinical conditions. Armed with this information, schedules can be drawn up for vaccinations, with people at the highest risk receiving the top-most priority.

Resolve issues in the administration of vaccines

Ensuring quick, efficient administration of vaccines to fight COVID-19 (or for that matter any vaccine) can be tough; healthcare officials need to complete various formalities such as obtaining consent from people who wish to get vaccinated. Medical personnel also need to make sure all required information such as clinical details of the vaccine-seekers and the information contained in the Vaccination Information Statement (VIS) are readily available, to prevent errors. These tasks take time and result in fewer people getting vaccinated on a given day. 

Salesforce’s vaccine management product provides solutions to these problems. The solution can be used to capture consent of the vaccine-seeker electronically and confirm his appointment. Vaccine Cloud also enables healthcare authorities to store all required information at a single place, so that it can be accessed instantly.

Track the effects of the vaccination program efficiently

Authorities need to monitor the condition of people who have received vaccines, so that they can respond immediately to any medical emergency, resulting from the vaccination. They must also collect data pertaining to the efficacy of vaccines and analyze it thoroughly, so that they can take steps for improvement.  

These tasks can be carried out smoothly, using Salesforce Vaccine Cloud. The product can be used to capture the experiences of the people who have been vaccinated, including information pertaining to side-effects, if any. The Salesforce solution can also be used to collect and analyze data about clinical results and outcomes after the vaccination.

As you can see, Salesforce Vaccine Cloud enables healthcare authorities to overcome the challenges in implementing the COVID-19 vaccination program, ensuring the success of their efforts to eradicate the pandemic. At Solunus, we can work with the authorities to help them make the best use of Salesforce Vaccine Cloud to meet the requirements of their vaccination programs.

Hope you find this post interesting. What are your thoughts on the implementation of COVID-19 vaccination programs? We’d love to know.

About Solunus:

Solunus, a North-American based Salesforce Partner, prepares businesses for their next-generation customers. Established in 2014, we simplify Salesforce for you to build more meaningful customer relationships. We partner for a win-win arrangement with a clear ROI that the client realizes by the end of the engagement. Our 350+ years of cumulative industry exposure and Salesforce experience underpin our position as the right Salesforce partner. We are a team of Salesforce Certified Professionals, CRM Architects, and certified Agile Scrum Masters with a passion for making a difference.

About the Author:

Phani is a seasoned content writer. He has written several well-received blog posts and articles on various subjects, ranging from online training to regulatory compliance. When he is not writing, you can find him watching Hollywood classics.


Get in touch with us

Kirk Smith

Director, Business Development kirk.s@solunus.com



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