FAQs

Solunus Continuity FAQ

As the COVID-19 situation continues to grow, we know it’s been on the top of mind for our customers and partners. With such a rapid spread of COVID19 globally, our number one precedence is the health and safety of our people, partners, and customers.

Therefore, we believe it is essential to share the steps we are taking to keep our people safe and our services up and running. We are monitoring this situation every day, working with our customers, partners, and associated authorities to align business operations and policies as per situational needs. We will continue to render updates as the condition develops.

About our customer, partner, and people health and safety:

  • We are significantly shoving safety protocols across our offices, including implementing critical hygiene measures and safety guidance to our employees regarding what they should apply in day to day life to be Safe & healthy.     
  • We emphasize to follow public health authorities’ guidelines on what to do in the event if a workforce member finds that they have COVID19 symptoms.    
  • We got work from home policy instituted until the situation improves.     
  • We have held all non-essential travel and are working closely with our customers and partners to find alternative means of collaboration.

Business Continuity:

  • We ensure that all our suppliers that our services rely on are operational. Also, we frequently engage them to confirm their business continuity plans so that we can provide continued services.     
  • Through our business continuity plan, we are well equipped to deal with possible business operation gaps and ensure we can maintain appropriate service levels while assuring the health and safety of all that build and support our services.     
  • We have processes and procedures in place for all significant workforce members to work remotely without impacting the way they support the operations of our services as well as providing world-class customer support.     
  • We use the best security technologies to equip our employees with safe and secure access to resources that are required for them to do their work.

Customers may contact their Solunus Account Manager with any concerns, questions, or more information.

Frequently Asked Questions

1. How is Solunus dealing with the current COVID-19 (Coronavirus) pandemic?

Solunus has taken several steps to ensure the health and safety of its people, customers, and partners. We also maintain a business continuity plan for dealing with business operations disruptions. 

2. What specific measures has Solunus taken to deal with the current Coronavirus threat?

As part of the Business Continuity Program, Solunus is prepared to implement its plan, in whole or in part, whenever required. Here is the rundown of steps we have till date:

  • We have enhanced safety protocols across our offices, including implementing critical hygiene measures and providing guidance to our employees regarding what safety procedures they should follow in daily activities.     
  • We have instituted a work from home policy without any impact on normal business operations until the situation improves.     
  • We have held all non-essential travel and are working closely with our customers and partners to find alternative means of collaboration.     
  • We are directly communicating with our customers, especially those who are fighting this pandemic, as to what we are doing to be in the pace and how we can be of their help during the crisis.     
  • We ensure processes and procedures in place for all critical workforce members to work remotely without impacting the way they support operations of our services as well as providing world-class customer support.     
  • We have ensured that workforce members who are working to build and support our services do so in a secure manner. 

3. How is Solunus monitoring the global progression of the Coronavirus threat?

Solunus monitors the COVID19 situation through several sources and agencies. We keep our Leadership abreast of the situation with up-to-date information so that we can make the right decisions for our people, customers, and partners.

4. Whom should I contact in case I have questions or require additional information?

Customers can contact their Account Managers or email us at info@solunus.com with any concerns, questions, or more information.