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  • Craving some office space after extended WFH

    Resuming to the workplace post – COVID-19 lockdown Drifting through the COVID-19 pandemic and its aftermath is one of the biggest business challenges of today’s time. World’s various health agencies like WHO, CDC, and ECDC have suggested several preventive measures to deal with COVID 19, including those affecting workplaces, to fight the spread of the […]

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  • Salesforce Marketing Cloud – A Business Game Changer

    All that you should know about Salesforce Marketing Cloud Salesforce is a world-class CRM solution connecting clients and brands, and there is no room for doubt here. It offers a unified CRM platform that enables a company to have a wholesome view of its customers within no time. Within Salesforce, out of multiple cloud solution […]

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  • 360 field history tracking

    The 1-step “configurable” solution for Salesforce Audit Trails

    Category: Solution awareness      Reading time: 30 seconds or 5 minutes A 30-second summary 360° Field History Tracking for Salesforce, by Solunus, gives you a Simple Configurable UI all to perform auditing/tracking on salesforce data. Worried about the 20-field limit for audits? No limits on the number, types, or dependencies of data fields you want to track […]

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  • Why Your Organization Should Choose Salesforce Service Cloud to Succeed?

    Why Your Organization Should Choose Salesforce Service Cloud to Succeed?

    All flourishing companies in the world have a dedicated department for customer service. This is because serving the customer is of paramount importance if the company wants to grow exponentially. Dealing with customer issues can be extremely challenging from time to time. Every agent of the customer service department should be capable of doing whatever […]

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  • How Artificial Intelligence is helping sales teams to do more

    ‘Selling isn’t easy’ – Not really. It’s easy when you know how to do it. Most of the salespeople are reluctant to perform basic sales activities like prospecting, cold calling, or for that matter, converting. It’s quite shocking that only one percent of cold calls even lead to an appointment according to the study done […]

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  • Responding to the Outbreak of COVID19 Pandemic

    Today we are going through a truly unprecedented situation. The serious COVID – 19 pandemic has been causing a huge impact on people’s lives, families, businesses, and communities. How we, at Solunus, are approaching the situation amidst this crisis. Firstly, our love and prayers go out to those whose lives have been impacted by the […]

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  • Most Significant Benefits of Salesforce Data Archiving

    Introduction Every company, irrespective of its size, relies on some form of data to help make decisions. Whether it’s the data collected from the customer survey or internal operations, data is crucial for companies to understand their customers and markets better. According to market research firm IDC, companies lose 20 – 30 percent in revenue […]

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  • Four Steps to Creating Customer Journeys and Accelerating Growth

    Introduction With constant changes in technology and brand-new ways for customers to interact with the companies, it has become utterly critical for companies to anticipate how a customer will act at every step of the road. Setting goals based on outdated expectations is not advisable in today’s scenario. Organizations use customer journey maps to analyze […]

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  • Two significant features of Field Service Lightning – Dispatch Console & Mobile App

    Salesforce is the most powerful and versatile technology used by businesses today. With over 100,000 customers, it’s one integrated customer relationship management platform that gives all your internal departments a single view of the customer. And that’s possible with its several cloud products: Commerce Cloud, Sales Cloud, Service Cloud, Data Cloud, Marketing Cloud, Community Cloud, […]

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  • What happened at Dreamforce 2019: Keynotes and Announcements

    Now that the Dreamforce’19 has come to an end let’s delve into the exciting parts of the event that hooked the audience. This year’s Dreamforce with 2700+ sessions attracted 13M+ online viewers and 171K registered guests. That’s a lot! Global leaders from public and private sector along with politicians, artists, journalists, sportspeople came together at […]

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