Case Studies

Salesforce Implementation Services for an Airline Purchasing Portal

Project Description

  • Industry:
    Aviation
  • Service:
    Sales Cloud Implementation
  • Location:
    USA

Sales Cloud Implementation and Custom App Development

Client Challenges

The client is facing issues with their current CRM for Pricing, Sales and Supply Management.

  • Incomplete Sales Process/ Sales Cycle
  • Poor dashboards for real-time updates
  • Unable to manage leads and prospects
  • Opportunity management not streamlined
  • Unable to follow industry best practices
  • Data duplication and redundancy issues
  • User Interface and User experience not satisfactory

Approach

As a Salesforce partner, Solunus implemented its Sales Cloud Solution, and configured standard functionalities i.e. Account, Contact, Opportunity, Lead and Quote Management.

Business Impact

With the help of Solunus, the client is now on the Salesforce platform, thereby ensuring the best practices are being followed. This new rollout reduced manual processing tasks.

  • Extended the sales cloud solution with app dev and built all needed functionality within Salesforce.
  • The IT team now finds it easy to maintain.
  • Sales reps find the application very easy to use and track their tasks with better dashboards.
  • Management can get a single view of their entire sales process.
  • Better visualization and reporting capabilities with no data duplication.
  • End to end demo and user manuals for different modules assisted customers in better handling the Salesforce platform.

Case studies