Salesforce Senior Business Analyst

Experience:

7 to 10 Years

Key Responsibilities: 

  • Provide answers to (technical) questions in a Request for Information(RFI) or a Request for Proposal(RFP) 

  • Identify gaps in business requirements, analyze functional specifications, map with technical deliverables, develop a questionnaire to elicit clarity & quality in requirements 

  • Produce techno-functional proposals – conceptual and detailed and have a strong sense of business acumen 

  • Assist customer, prospect and Sales Representative to build a compelling and competitive business case and ROI 

  • Develop and authorize technical business solutions, product presentations, and demonstrations 

  • Support sales opportunities with technical analysis and requirement scoping 

  • Prepare estimations – effort and cost estimations to augment sales proposals 8. Support at external and internal customer facing events – as a technical representative to support business calls 

  • Build custom demonstrations and deliver Proof of Concepts(POC) 

  • Provide first-line technical support for software evaluations – third-party solutions or tools, systems integration solutions, and/or pilot projects 

  • Actively participate in internal business/sales team meetings and provide consultative support 

  • Build a technical relationship with delivery teams, prospects or existing customers to support overall prospect/customer engagement 

  • Assist with the qualification of the opportunities and/or identification of target accounts 

  • Assist with the creation of a sales cycle plan 

  • Manage hand-over to the Services Functions (Post-Sales Support and Professional Services) for live project implementation

Education and Required Experience: 

  • Graduate in Science or Engineering with overall 5 to 10 Yrs. experience in Pre-Sales of Software Solutions or Products 

  • At least 3+ years of strong experience in providing pre-sales support in Salesforce CRM platform 

  • In-depth knowledge of Sales Cloud, Service Cloud, Marketing Cloud, Communities, Chatter, Salesforce1, and other Salesforce ecosystem 

  • Minimum 3+ years of development experience in any technology – understand and reproduce technical designs, architecture diagrams, solution landscapes, requirement mapping 

  • Affinity to both technology and business with fluency in English communication (written/verbal) is essential 

  • Strong ability to discuss and demonstrate business benefits and value to a customer of a technical solution 

  • Must be able to translate technical and business requirements into cost-efficient solutions 

  • Excellent presentation and demonstration skills 

  • Strong understanding and knowledge about Cloud Computing, Cloud-based solutions, and tools 

  • Good working knowledge of databases technologies – MS SQL Server, Oracle, My SQL, etc. 

  • Good working knowledge of web & mobile technologies – HTML, XML, Salesforce1 

  • Good understanding and knowledge of enterprise applications & technologies – ERP, CRM, ECM, EAI, Social Media, Document Management Systems, Cloud Storage Systems, Web Commerce Systems, Portals, Knowledge Systems, Collaboration systems 

  • Exposure and understanding of any of the systems – SAP, Siebel, PeopleSoft, Magento, Oracle ERP

About Solunus

Solunus is a dedicated Salesforce partner organization, headquartered in Dallas, Texas. Our unrelenting focus on comprehending the unique needs of our clients coupled with our unrivaled expertise of the Salesforce platform enable us to deliver the perfect solutions that create the best value. Our unflinching commitment to quality and affordability has earned us a 100% Customer Satisfaction (CSAT) score from all our customers.