The client ranked among top 75 tire companies in the world. Their two consumer brands include a full range of summer and winter tires for passenger cars, ultra high performance vehicles, SUVs, CUVs, light trucks and off-road vehicles.
The client needed Solunus’ professional services to implement Salesforce CRM that fits their unique sales processes which had been done entirely through manual processes and the spreadsheets by Sales Reps and Sales Supports. Sales Managers, Sales Directors, and VP of Sales had no access to ERP system, therefore, getting information regarding order processing and shipments had not been easy.
As Salesforce implementation partner, Solunus customized Salesforce out-of-the-box Sales Cloud functionalities to help the client utilize Sales Cloud to create opportunities and automatically push order to SAGE 100, ERP system.
With the help of Solunus, the client now utilized Sales Cloud as their CRM with custom order management solution. The Sales Supports can upload production and warehouse order spreadsheets to crate opportunities and orders eliminating 60% of manual processing tasks.
The account-based price book and custom price book upload functionality help Sales Team keeping up with different pricing and discount for each account.
Orders are created and pushed to ERP system in near real-time reducing processing time by 80%.
All sales teams and management are able to see reports and analytics related to their accounts from the CRM dashboards. Sales Directors and VP of Sales are able to see sales pipeline and revenue reports based on brand and territory anytime and anywhere.